Treat this as a serious emergency across your entire company. Your shortfalls in customer experience do not stop at the website.
Note to healthcare types: If your website is an #epicfail, chances are your future consumers will think operations across your entire organization are also - you guessed it - an #epicfail.
Failwhales = not cute outside the Twittersphere.
Great redesign @dcurtis! Seriously? Would you consider a sample healthcare project?