"Dear American Airlines..." A Redesign by Dustin Curtis

Treat this as a serious emergency across your entire company. Your shortfalls in customer experience do not stop at the website.

Note to healthcare types: If your website is an #epicfail, chances are your future consumers will think operations across your entire organization are also - you guessed it - an #epicfail.

Failwhales = not cute outside the Twittersphere.

Great redesign @dcurtis! Seriously? Would you consider a sample healthcare project?

Posted via web from Jen's Posterous

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