Demand? Check. Supply? Nope: 42% WANT Personal (Participatory) Health Records

Health bloggers will be all over today's release of the Deloitte Survey of Healthcare Consumers.

You can read the lengthy, packed release here (and tighter, more op-ed commentary elsewhere).

Major conclusion: People want PHRs. We want increased online health capabilities, access, and services. We STILL want to use these to connect with our brick-and-mortar care providers (don't fear the rogue e-patient - work WITH us, not against us). 

For once, I'm going to stick with the numbers. They're plenty powerful enough to stand alone:

  • 4,001 people surveyed from October 2-10 2008 using WEB BASED QUESTIONNAIRE 
  • Age of all participants = 18+ (participants all over 18, which creates interesting conundrum - voice of young health consumers?)
  • 9% of consumers report having an electronic personal health record (PHR) - almost 1/10 have a PHR? REALLY?) - this is much higher than 2% of hospitals that have 'comprehensive' EHRs...
  • 42% are "interested in establishing PHRs connected online to their physicians" (bivalve PHR anyone? Couldn' resist...)
  • 55% want their doc available via email ("exchange health info" and "get answers to ?s")
  • 57% want to schedule appointments, buy Rxs, and 'complete other transactions'
  • 57% like the idea of integrated billing/payment systems
  • 38% "very concerned" about privacy AND security of personal health information (PHI) - NOTE: These are two separate issues. ALSO NOTE: Despite these concerns, more than 4 in 10 of us WANT a PHR. 
  • MOST INTERESTING FINDING: 24% don't give a hoot about privacy and security ie "had no reservations about it." 
  • Who's in that 24%? Women over 65(!) and men 18-24 were LEAST RISK AVERSE to sharing PHI online.
  • 6/10 want Uncle Sam to establish standards (here comes CCHIT with a bang). 
  • 4/10 think Uncle Sam should cough up $ to support docs, hospitals, and health plan adoption of EHRs, but HALF THAT NUMBER oppose this funding (2/10). Gen Y supports this (44%), Gen X too (43%) and let's not be guilty of ageism - seniors support this in SAME PERCENTAGE as Gen X. Can we please, please, please STOP assuming younger folks are 1. healthy all the time and 2. thus don't give a s&*^ about healthcare spending and policy?
  • Margin of error in the study: "+/- 1.6 percent at the .95 confidence level"

Report: 2009 Survey for Health Care Consumers (www.deloitte.com/us/2009consumersurvey)

Overview: Deloitte Center for Health Solutions (www.deloitte.com/us/healthsolutions)

Yesterday's healthcare advocate radicals are today's mainstreet majority. The people have spoken. Who's listening?

Posted via web from Jen's posterous

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