Health bloggers will be all over today's release of the Deloitte Survey of Healthcare Consumers.
You can read the lengthy, packed release here (and tighter, more op-ed commentary elsewhere).
Major conclusion: People want PHRs. We want increased online health capabilities, access, and services. We STILL want to use these to connect with our brick-and-mortar care providers (don't fear the rogue e-patient - work WITH us, not against us).
For once, I'm going to stick with the numbers. They're plenty powerful enough to stand alone:
- 4,001 people surveyed from October 2-10 2008 using WEB BASED QUESTIONNAIRE
- Age of all participants = 18+ (participants all over 18, which creates interesting conundrum - voice of young health consumers?)
- 9% of consumers report having an electronic personal health record (PHR) - almost 1/10 have a PHR? REALLY?) - this is much higher than 2% of hospitals that have 'comprehensive' EHRs...
- 42% are "interested in establishing PHRs connected online to their physicians" (bivalve PHR anyone? Couldn' resist...)
- 55% want their doc available via email ("exchange health info" and "get answers to ?s")
- 57% want to schedule appointments, buy Rxs, and 'complete other transactions'
- 57% like the idea of integrated billing/payment systems
- 38% "very concerned" about privacy AND security of personal health information (PHI) - NOTE: These are two separate issues. ALSO NOTE: Despite these concerns, more than 4 in 10 of us WANT a PHR.
- MOST INTERESTING FINDING: 24% don't give a hoot about privacy and security ie "had no reservations about it."
- Who's in that 24%? Women over 65(!) and men 18-24 were LEAST RISK AVERSE to sharing PHI online.
- 6/10 want Uncle Sam to establish standards (here comes CCHIT with a bang).
- 4/10 think Uncle Sam should cough up $ to support docs, hospitals, and health plan adoption of EHRs, but HALF THAT NUMBER oppose this funding (2/10). Gen Y supports this (44%), Gen X too (43%) and let's not be guilty of ageism - seniors support this in SAME PERCENTAGE as Gen X. Can we please, please, please STOP assuming younger folks are 1. healthy all the time and 2. thus don't give a s&*^ about healthcare spending and policy?
- Margin of error in the study: "+/- 1.6 percent at the .95 confidence level"
Report: 2009 Survey for Health Care Consumers (www.deloitte.com/us/2009consumersurvey)
Overview: Deloitte Center for Health Solutions (www.deloitte.com/us/healthsolutions)
Yesterday's healthcare advocate radicals are today's mainstreet majority. The people have spoken. Who's listening?
No comments:
Post a Comment