30.6.08

"Renovating" Medical Education: Web/Gaming Tech & NextGen Med School Coursework

Question of the Week:

As the old guard of physicians nears retirement (some will remain engaged with practices well into their 7th, 8th or even 9th decades), is the influx of new healers modernizing the manner in which medical education is delivered?

There are two answers, depending on your perspective and position in the system:

1. Yes. Slowly but surely, a few schools are integrating web and gaming tech into medical education.
  • Or, even more promising, a single-session, 2 hour intro class on EHR use at the University of South Florida Health in Tampa.
  • ""While there’s a general move toward technology training, the formal education around EHRs has been lacking, contends Michael Ehlert, M.D., national president at the American Medical Student Association, Reston, Va. “There are some places that have done a good job. But most schools are just scratching the surface (Health Data Management). ""

  • For now, students aren't tested on the material, only one EHR vendor is used, and it's near impossible to do the gaping chasm that is the current confused EHR/PHR market justice in 2 hours...it'd probably take at least 2 weeks.
  • Even so, this is a step in the right direction. I'd love to find out who the "new administrator" is who made this course happen. Better yet, I'd like to take the course. Still better yet, I'd like to bring a complementary course on engaging patients in the healthcare conversation via EHRs/PHRs (how do I talk to a patient about using these things?) to USFH. If this post somehow finds its way into the mailbox of a USFH administrator, please contact me.

2. No, or at least, not fast enough.
  • Medical students are graduating without seeing web and social networking tools utilized as part of the formal curriculum. To teach medical stuff. Much less to teach how to interact with increasingly web-savvy e-patients who may know more about the PHR market than docs do.
  • The good news: they'll figure it out themselves and start well-read blogs, like Graham at Over My Med Body. Then they'll graduate, and that knowledge goes with them from med school out into the 'real world' of medical practice. Now who's teaching the next round of McDreamys?
  • The bad news: if we don't give them the tools in coursework training, they'll have to use their own spare time (which someone may have told me was scarce during med school) to bring HIT to administrators and create concept courses to teach peers AND administrators/fellow physicians, as Berci Mesko has done with his presentations on Second Life in medicine/health 2.0.
If we're working towards a more consumer-centric, patient-directed system, the educational component of such a revision must not be neglected.

And med students desperately need this kind of information and training included in curricula, NOW. As in next semester. As in 2 months from TODAY.

Not 3 years from now after lengthy Board meetings, celebratory approval, news releases, additional tenure-track positions secured and outside consulting agencies engaged.

After all, CMS/Medicare will run a 1-year pilot program testing PHRs in North Carolina (The Medical Quack).

But who's going to pay for docs to be trained on how to use the PHRs CMS decides to utilize?

Since Uncle Sam is already cutting docs' pay a bracing 10.6 percent, it seems an especially cruel twist to tell those in NC that they'll need to learn to incorporate PHRs into an already time-crunched, tech-deficient day.

And how are the schools going to find money to teach these courses?

"One reason medical schools might not offer formal EHR training is because they don’t have the money or resources to support it, Eichenwald-Maki says. She suggests organizations apply for grants or look for partnership opportunities with other schools so they can find a way to bring EHRs into the classroom (Health Data Management)."

Vanderbilt constructed their own proprietary system from scratch. I have a friend who selected Vanderbilt over an uppercrust NY school (hey DM, good choice).

Here's where it pays to utilize collaborative hives of dispersed global innovators with an interest in augmenting the current system *cough* *cough.*

I'm not advocating for med curricular anarchy here - but rather the addition of new, catalyzing lectures and courses that speed up the reaction time from first exposure to formation of a new compound - consumer-centric care.

If you can't beat 'em, join 'em. Berci Mesko, Ted Eytan, some Nexthealth.NL folks and I will be working on concept courses/lecture series to 'renovate' medical education.

This initiative was just born Friday, so give us some time. Like 2 weeks (we need the VCWear shirt that snarks "We Move Quick"). Better yet, give us some ideas. Some thoughts. Some emotions. Some complaints.

If you're just going into med school, what do you want to learn about how to interact with patients? What types of HIT and social web tech would you like to integrate into practical training?

If you're just getting out of med school, what was your medical education missing? How could courses have been augmented? Do you want to know what docs, interns, residents, med students are doing and saying on the social web? How physicians are using blogs? How different strata of healthcare professionals are using webmedia to connect?


We're working to set up a social networking site now, or feel free to Twitter any of us (@jenmccabegorman, @NCurse, @tedeytan) for more info.

Much of what we're thinking revolves around our own experiences (positive and negative) with the system, in several countries:

1. Ted Eytan, physician, blogger, new Kaiser patient, strong consumer-centric advocate - US.

2. Berci Mesko, medical student, blogger, lecturer, HIT & genomics guru, strong web-based medical education advocate - Hungary.

There are admitted gaps in our knowledge (US med school student? European physician?), so if you're interested join us in kicking ideas around online.

Some conceptual questions tickling my gray matter to frame course coverage include:
  • What are we failing to do as providers when we fail to integrate cocreation and maintenance of a personal health narrative into the practical, formulized scope of care delivery?
  • What value are we NOT adding to care intersections by neglecting to utilize HIT and the social web in practice?
  • Patients are finding patients and sharing personal health narrative (use of term, storytelling, people think in concepts not definitions - reason we go from spoken storytelling to written word - meaning is always created with CONTEXT (also semantic web implications) and VALUE arises from that meaning, often then commercialized).
  • Where others "are" on their personal health narrative helps us revise our own. What online tools (Patients Like Me, Organized Wisdom, CarePages, Diabetes Mine, etc.) are helping us share and speed up the evolution of consumer-centric care?
  • Where are physicians interacting with patients at the participatory, patient-directed care level (if anywhere?) and how can we create more spaces and practices for physicians and patients to share in the responsibility of determining what's next for each invididuals personal health narrative?

26.6.08

Projected Health Benefits of California's Plan to Decarbonize

Someone's finally taking a stab at quantifying health benefits of going green. It would be nice to see other states start including health savings estimates in future budgetary planning documents (not just sustainability plans).

The state of California estimates savings of $1.5B to $2.4B in healthcare spending by reducing carbon offsets.

More info found on page 28 of this PDF report released today during a webcast of the California Air Resources Board meeting (hat tip to Alexis Madrigal of Wired.com for the link and liveblogging "How California Plans to Radically Decarbonize."

Public Health Benefits

Preliminary Estimates for 2020

Total Economic valuation: $1.5 billion to $2.4 billion

Avoided minor restricted activity days: 330,000

Avoided work loss days: 57,000

Avoided acute bronchitis: 780

Avoided asthma-related & other lower respiratory symptoms: 9,400

Avoided hospitalizations due to cardiovascular causes: 130

Avoided hospitalizations due to respiratory causes: 71

Avoided premature deaths: 340



*Based on preliminary estimates of reduced fuel use from measures

25.6.08

2008 - Year of the Consumer in Healthcare (From Somewhere Near the Halfway Point)

We've just passed the longest day of the year (Summer Solstice: June 21st), so let's take a look at what forces are shaping the perfect storm driving participatory healthcare.

But will 2008 really be remembered as the "Year of the Consumer?"

Read the following developments and decide for yourself...


  • Boston is the place to be for Health 2.0 startups. 3 pages of them. Apparently, if I hopped a plane to Cambridge to see Doc Searls (who recently became an ePatient himself) and Harvard pals at the Project VRM meetup July 14-15th, I'd stumble across approximately 17.5667 HIT/consumer-centric Health 2.0 firms per square mile. Perhaps the next phase is testing this hypothesis in the field.
  • Steve Case, of Revolution Health, the underwhelming, overfunded startup (that does what exactly?) deems 2008 the "Year of the Consumer" in healthcare. As long as Revolution doesn't start stuffing my stateside mailbox with free Revolution Health login CDs a la the AOL glory days, like John at Chilmark Research I'll remain rather passively dispassionate about Revolution's chances. Although Steve's suffering with the execution, I do think we'll look back on his pronouncement in 3-5 years and agree 2008 was the year when things began to take off. Really, I think we'll see this mark the year where tech geeks and VCs began to get interested, which means 2010 will be even bigger (a la the year when the Guppie Whole Foods-shopping, Prius-driving crowd gets all warm and fuzzy about using PHRs)- plus, it's a nice, round, futuristic number. We may even see some killer apps created when antripreneurs like Dr. Jay Parkinson join up with entrenched gray suits like Mr. Schultz..maybe by 2010 I can hop into a combined Starbucks/Hello Health shop to see the doc (after chatting with her via American Well's online health marketplace) and pick up a vitamin-enhanced venti jet-fuel, maybe some community sourced locovore produce, at the same time, while sending glucose updates to my SugarStats network, on my way to my virtually linked cowork site with Nexthealth friends (note: almost all of this is possible now except there isn't a Hello Health in the DC area, and Starbucks doesn't sell food from local coops - yet).
  • Personalized medicine is becoming, well, too personal, according to the state of California. Docs are back in the midst of the milieu, acting as enforcers, ahem, gatekeepers between consumers who want to pay chunks of their own capital to swab a cheek and get genetic data direct from firms like 23 and Me. But what about recent research that shows your genome may, gasp, evolve throughout your lifetime? Surely, consumers can't possibly handle this information...human development and the growth cycle isn't something with which any of us deal with on a day-to-day basis. Sure. Well, they've got one thing right, it isn't something with which many of us deal gracefully, unless we're nonchalant enough to hang our DNA sequence over that little Pottery Barn table in the front hall. That's a great legal argument, by the way, California - don't give us the data because we can't handle the truth. Probable cause for restricting genetic testing to firms which require a doctor's orders: big bucks from some lobbying group.
  • The ePatient epidemic begins. ePatient Zero announces ER visit, diagnosis, and details treatment via video, liveblogging, links, photos, and updates announced multiple times hourly on Twitter. Check out the one, the only, the amazing and wonderful nexthealth consumer @Dutchcowboy for the future of participatory healthcare. Not only is HE actively participating in care - all his Twitter followers are as well. But be warned. This is not a spectacle people. This is someone dealing with very real issues of illness and the violent reevaluation of self that goes hand-in-hand with such a diagnosis. Treatment is only the start, and social networks can help ease the strain. So, ahem, to the Boston-based buddy who told me no one would want to share x-rays of their broken leg? Touche my friend. If you read it quickly with a squinty-eyed glance it doesn't hurt quite as much: itoldyouso...
  • In other news, checklists are great, says the WHO, which makes it really super-duper official - surgical teams are human. They sometimes make mistakes. They can benefit from a routine preflight safety check. So can patients. Huzzah, healthcare is saved! Let's see how many consulting firms are engaged before the year is out to design said miracle checklists...

Sorry folks, today's Onion-style post is definitely one of those glass-half-empty looks at the state of "our system," where it's headed, and how quickly it's moving there - which today seems to be a pace just slightly above fossilization.

That, and I'm probably suffering from acute lack of sleep, spending the week getting used to being a new aunt.

Wait a minute - now I see why all those residents and interns write cynicism-infused posts that drip with the very ether of sleep deprivation! Finally I understand you my brothers and sisters of the sandy-eye syndrome...but it's all a labor of love, that's for sure. Well, at least for me. Holding my baby niece until she falls asleep is probably a hell of a lot more fun then some 347+ hour ER rotation.

That being said, there is hope on the horizon.

Coming soon to a medical school curriculum near you - a concept course dealing with how NOT to be a total boob when engaging consumers in the healthcare conversation...

24.6.08

Collaborative Learning in Health 2.0; 23andMe in Second Life


Today I attended a presentation by B2C genomics firm 23 and Me in Second Life. The meetup was organized by Berci Mesko of ScienceRoll.

You can see my blue dinosaur avatar in the middle of this "postcard" (avatar name: Niffer Quandry).

It was my first foray into Second Life - I'll admit I'd been hesitant to venture into the SL world after hearing large numbers of Second Lifers use it as an online Red Light district.

However, I didn't have to wade through cyberhookup offers...organizer Berci Mesko was kind enough to Tweet me a teleport link.

He's got great coverage of the event here. I'll be attending any Second Life events Berci organizes, and would encourage you, dear readers, to do the same.

You can also search Twitter for "#23andme" to follow some livetweeting (Berci Mesko's Twitter name is @Berci).

After being able to follow the latest in 23 and Me's strategic planning via a live chat, I'm now a Second Life convert.

A few reasons I'll use Second Life for Health 2.0 collaborative learning:

1. Better ROI - Guaranteed: It was a hell of a lot cheaper than traveling to see 23andMe present. Cost to attend: Free. Information obtained: Priceless. And if you don't like the content, you can just fly away. Literally. Unlike at a conference, where you (or your employer) has paid big bucks to put you up for the duration. And the collaborative benefits are huge. Health 2.0 firms tend to be responsive and agile early adopters of social networking and new tech, so it'll be interesting to see how many use SL in future PR/communications campaigns.

2. More Interesting Q&A: People asked wackier questions and really pushed the envelope during the post-chat Q&A portion. Interesting questions = more valuable, revealing answers. I asked if 23andMe had any plans to partner with a genetics counseling firm as an add on service for consumers who were interested in this a la carte, which was completely off topic. I didn't get an answer, so I'll try again via other channels.

3. Flying in Second Life was a blast (hey, I didn't say they were all GOOD reasons...).

4. Credibility is established beforehand. Berci organized the Medical Bloggers Panel I'll be participating in at Medicine 2.0 in Toronto this September, so if he says he's putting on a meetup, I'm there. Like an invitation to join a panel or conference call from a trusted colleague, I know the quality of anything Berci puts together, so I knew it would be well worth time spent logging in and creating an avatar, etc.

5. Speed. You can organize a press conference, presentation, or interview in Second Life within hours. A brick-and-mortar event would take days (at least). This allows hospitals and healthcare companies to respond quickly to breaking news. At a bare minimum, an SL presentation should augment your current strategy. But you can be much more creative with the medium, like using it to demo designs for a new facility. Several hospitals, including the Palomar Pomerado group, are already using Second Life to increase strategic transparency, online and offline. In effect, Second Life provides free focus groups on steroids.

Speaking of speed, timing of the presentation couldn't be more fortuitous.

Although the Second Life chat didn't dive specifically into California's cease-and-desist debacle, 23 and Me just released a politely worded refusal (check out Wired coverage here).

Let's see how long it will be before someone in Cali picks up the transcript from today's Second Life event and uses it....My guess is 48-72 hours.

And I bet
Wired will pick up buzz about the event on Twitter and use some material inside the next, oh, 4 hours (Alexis, are you reading?)

23.6.08

Private Healthcare Consultants Filling in the Gaps? Spotlight on PinnacleCare: Part I

From "Firms give health advice for a price," by Linda Wertheimer, in today's edition of The Boston Globe:

"Private health consultants are trying to fill a gap in healthcare created by overworked primary care doctors who have less time to coordinate patient care, while also catering to the desire of a growing number of patients to take charge of their healthcare. Consultants, many of whom are registered nurses, social workers, or physicians, help clients find specialists and also will make calls to ensure that a patient's various doctors are communicating with each other."

Personal healthcare navigators don't come cheap...These interim healthcare consultants price services hourly or remain on retainer.


Fees range from $150/hour to $100k/year.


So what do you get for your money?


Let's take a closer look at one firm, PinnacleCare, a "professional health advisory firm" providing "one call access to the best in class worldwide."

A PinnacleCare standard family membership rings up at 10k according to the Boston Globe. It includes:
  • "24/7 expert management of their healthcare issues, large or small"
  • email/phone consultation with a personal health advisor
  • face-to-face time with a personal health advisor
  • health advisors supported by crack research team of MDs and PhDs
  • preventative/primary care coordination
  • health investment advice (HSA reviews? insurance plan selection assistance? not sure what this encompasses...)
  • acceptance of family members "regardless of age or present health"
  • "emergency assistance"
  • foreign travel assistance
I've requested a membership info kit; I'll review the information and post Part II after speaking with a PinnacleCare rep.

Why keep an eye on the nascent personal healthcare navigation sector?


Although 3,600 members isn't exactly a booming market, PinnacleCare alone is doing brisk business:

"PinnacleCare serves 3,600 members across the country and abroad, including the families of 20 billionaires, said Dr. Miles Varn, a former emergency room physician and the company's chief medical officer. "

""We consider ourselves a health advisory service much in the same way people have health managers and financial planners," he said.""

Two interesting ways the sector may evolve:

1. Increasing competition in the space as private firms form.
2. Increasing competition in the space as hospitals themselves form health navigator/care coordinator departments which provide a la carte services to the higher income self-pay population.

Either way, a gaping market opportunity exists.

A quick search of the Washington DC Craigslist page returned zero results for "care coordinator," "healthcare navigator," "healthcare concierge," or "healthcare coordinator" in the services section. The same search in the 'jobs' section returned only opportunities in existing sectors such as medical office administration, home health and nonprofit healthcare.


"It's about everybody being overwhelmed by healthcare (Joanna Smith, psychotherapist, Healthcare Liaison) " - our system won't become miraculously simpler to transverse any time in the near future.

20.6.08

"Differences" & Inviduality in Healthcare Delivery


Life is glorious. I am an aunt.


Yesterday my sister labored 20+ hours to bring Ellen Noel into the air-breathing sector at 4:39AM, assisted by her physician and 'salad tongs' (forceps) - quite the experience.

Hearing Kate's pleasure at forgoing a C-section because she had a physician who collaborated rather than controlled, a new aunt can't help but see what's going right and what's going wrong in healthcare.

This is how it's supposed to work - healthcare as a conversation - a doctor who listens to your concerns.


Who puts your health first, your wishes second.

Always. In that order. Health nipping at the heels of desire.

Ted Eytan tweeted this morning that he's switched to Kaiser Permanente. Verbatim: "it's official. I'm now a member (patient) of Kaiser Permanente. I will only receive care from organizations that are member centered."

Perhaps one day Ellen will break an arm. Or have an acute attack of appendicitis. Or worse.

Whatever the diagnosis, our mission, should we choose to accept it - to ensure she'll enter a care setting where the physician gives her more than 2 minutes and a bottle of pills.

Where she's an individual not a case study
.

Where her individual health narrative is respected, recorded, and notable for her differences (per Doc Searls live from the hospital) rather than simply her 'sameness' to others with similar diagnoses.

Other industries get this - there's room for difference in both the practitioner approach and treatment of the consumer.

Do all airline pilots fly the same? Nope. They have a set pattern, certainly a route. But style surely counts for something.

Style, individuality, 'difference' is the determinant that separates a bumpy landing from a smooth one.

It's the same in physician-patient relationships, and subjective valuations of hospital care experiences.

Style, service design, surely count for something.

Which is why hospitals find allowing "mystery" patients to subjectively rate care such a slippery slope.

But here's a really scary thought...maybe a doc's style, or 'in person' visit skills, won't matter much to baby Ellen after all.

Perhaps by the time Ellen is wrapping the world around her expressive little fingers she'll interact first with a physician online, or through a mobile device. Perhaps if she develops diabetes she'll test her blood levels without sticking herself with needles several times a day.

I can't map out Ellen's healthline for her. And I can't predict what amazing HIT developments will evolve as she grows.

All I can do is work behind the scenes to make sure the system she encounters is as open-source as possible, allowing her to be a 'free range' human. She should be able to access care when and where she wants to or needs to, online or offline.


Birth is a miraculous thing in any form (or species), but when it's family, well, my only job is to stand and try not to fall over under the weight of responsibility that comes with a new life. This little girl will be raised by a village.

The only way initiatives to involve patients in the care planning and delivery process will work is if we operate as a global village.

As a result, advocacy work e-patients are doing has never seemed so vital, so immediate.

That means propping each other up when we're down, hit below the belt by illness and injury, or lost in the maze of the medical system (@Dutchcowboy, Doc Searls, @icmcc).

I held my little niece for almost 40 minutes this morning. We sang Blackbird (ok, I sang, she snored and gurgled and grunted a bit - a fitting accompaniment).

Then we talked about light things like world peace and what we should eat for breakfast (me - eggs and koffie. her - colostrum).

Ellen has no earthly idea she's my muse. But her arrival is refreshing the way I view our healthcare system and its potential - and mine (perfect timing, little girl).


I'm rocking her sleeping form thinking hard. What is my work here? How do I change healthcare? How do I help figure out "what's next?"


Poet Mary Oliver says it best in the poem "Messenger," from "Thirst (2006):"

My work is loving the world...

Am I no longer young, and still half perfect? Let me
Keep my mind on what matters,
which is my work,
which is mostly standing still and learning to be
astonished.


Perhaps I'm living in an ideal world.

After all, what serious adult person lists "learning to be astonished" as an occupational goal?

But that is what the US healthcare system needs, now more than ever. People willing to wonder, to ask "why." People willing to wonder how things could improve. And people willing to design systems that may improve care and move us to "what's next."

You have to regain a sense of wonderment, astonishment to ask "why" repeatedly.

In my ideal world, I'm a person rather than a "template." In my ideal world, my experience as a person who is also a patient is at the top of the health narrative foodchain, rather than the bottom.

Then again, those who learn to be astonished often astonish others.

Stick around for awhile Ellen. We're going to need plenty of muses. We were only waiting for this moment to arise.

19.6.08

Reasons to Celebrate - Personal and Professional

1. The Personal: After 3 days of slow labor, my sister is, even at this moment, working to bring my baby niece into the air-breathing sector. After hours in the Birth Center waiting room at Carilion New River Valley Center, we're all a bit loopy, but this is the first baby of our generation, so forgive the emotional mushiness. Hurry up, Ellen! We're waiting. Mom will tell you I'm not the patient type...

2. The Professional: At AHIP last night - the biggest Health 2.0 move to date. American Well partners with Microsoft (in a "strategic collaboration") and takes on the entire state of Hawaii. Congrats to all involved for carrying us closer to consumer-centric care. The challenges are huge, but I can't think of another team that could tackle the task with such confidence, panache, and an actual chance at success.